Privacy Policy

Introduction

This Privacy Policy sets out how Quintet Partners Group Pty Ltd and its related entities ("Quintet Partners", "we", "us", "our") manage personal information. We recognise the importance of protecting your privacy and are committed to safeguarding any personal information we hold about you. This policy explains what information we collect, how we use it, and what rights you have. We encourage you to read this document carefully. If you don't agree with any terms in this Privacy Policy, please stop using our website and services.

This Privacy Policy covers personal information collected through the Quintet Partners website or by other means. "Personal information" means information that identifies you, such as your name, contact details, online identifiers (including IP addresses), or financial information.

Legal Framework

Quintet Partners complies with the Australian Privacy Principles (APPs) under the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

For individuals in the European Union, we also comply with the General Data Protection Regulation (GDPR) when collecting and processing your personal information.

For GDPR purposes, Quintet Partners Group Pty Ltd is the "data controller" of all personal information collected by our organisation.

Collection of Personal Information

We only collect personal information that is necessary for our legitimate business purposes, including carrying out our functions, developing and promoting our services, and meeting our legal and regulatory obligations.

Generally, we collect information you voluntarily provide when you visit our website, contact us, enquire about our services, apply to become an investor, or use our services. The information we collect depends on your interactions with us and may include:

  • Name, address, and contact details when you submit enquiries or contact us

  • Financial details such as tax file numbers and credit information when required for specific services

  • Login credentials or security information if you create an account on our website or investor portal

  • Employment-related information for job applicants, including CVs and tax file numbers

When you visit our website, we automatically collect technical information such as device information, IP address, browser type, operating system, language preferences, and usage patterns. This data helps maintain website security and operations and supports our analytics activities.

In some cases, we may collect your personal information indirectly from third parties such as:

  • Financial advisers

  • Accountants

  • Legal professionals

  • Other Australian Financial Services Licence (AFSL) holders

While we take measures to protect information submitted through our website or via email, no internet transmission is completely secure. This is particularly true for email communications. Once we receive your information, we make every effort to ensure its security in our systems.

If you provide us with someone else's personal information, you must have their consent to share it with us in accordance with this Privacy Policy.

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

  • Right to Access – request information about the personal data we hold about you

  • Right to Correction – request updates or corrections to inaccurate or incomplete information

  • Right to Deletion – request deletion of your personal information where appropriate

  • Right to Restriction – request limitations on the processing of your information

  • Right to Object – object to processing based on legitimate interests

  • Marketing Preferences – opt out of direct marketing communications

  • Data Portability – request a copy of your information in a transferable format

  • Automated Decision-Making – not be subject solely to automated decision processes

  • Withdrawal of Consent – withdraw previously given consent

  • Complaint Rights – lodge complaints with relevant regulatory authorities

To exercise these rights, please contact us using the details provided below. You can unsubscribe from marketing communications by following instructions in our emails or by contacting us directly.

Cookies

Our website may use "cookies" – small data files stored on your device to enhance your browsing experience. Cookies help us understand website usage patterns and improve site functionality.

Most web browsers accept cookies by default, but you can modify your browser settings to decline them or to notify you when they're being used. If you choose to decline cookies, some features of our website may not function optimally.

We use cookies to gather anonymous, aggregate information about website usage and visitor preferences. We do not use cookies to collect personally identifiable information, nor do we store personal details within cookies.

Use of Personal Information

We use your personal information for various business purposes, including:

  • Providing Services – delivering services you've requested or fulfilling contractual obligations

  • Communication – sending administrative information, updates about our services, and responding to enquiries

  • Marketing – with your consent, sending promotional materials about our offerings

  • Website Optimisation – improving our website and personalising your experience

  • Security – protecting our website and services from fraud and unauthorised access

  • Legal Compliance – meeting regulatory requirements and responding to legal requests

  • Identity Verification – confirming the authenticity of identification documents

  • Business Operations – conducting data analysis, research, and internal reporting

Disclosure of Personal Information

We may share your personal information with:

  • Service Providers – third parties who perform functions on our behalf, such as payment processors, data analysts, email service providers, and IT consultants

  • Professional Advisers – accountants, lawyers, consultants, and other advisers who provide services to us

  • Financial Institutions – other AFSL holders, trustees, custodians, or responsible entities involved in our transactions

  • Business Partners – with your consent, organisations with whom we jointly offer products or services

  • Legal Authorities – government agencies or regulators when required by law

  • Corporate Transactions – parties involved in a merger, acquisition, or sale of business assets

We require all third parties who handle your information to respect its confidentiality and to comply with applicable privacy laws.

International Data Transfers

We may store or process your personal information outside Australia. When transferring information internationally, we implement appropriate safeguards to ensure your data remains protected in accordance with Australian privacy laws and, where applicable, the GDPR.

Data Security and Retention

We employ strict procedures and security measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, whether stored electronically or in physical form.

To ensure our records are accurate, please notify us of any changes to your personal information.

We retain your information only as long as necessary to provide our services, fulfil legitimate business purposes, comply with legal obligations, and resolve disputes. When your information is no longer required, we securely delete, destroy, or anonymise it.

Third-Party Websites

Our website may contain links to third-party websites, or third-party sites may link to ours. We are not responsible for the privacy practices of these external sites. Before providing personal information to any linked website, we recommend reviewing their terms of use and privacy policies.

Children's Privacy

Our services are not directed at individuals under 18 years of age, and we do not knowingly collect personal information from children. If you are under 18, please do not provide any personal information to us. If we discover we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on our website at www.quintetpartners.com.au. We encourage you to review this policy regularly.

Feedback and Complaints

We have established an internal process for handling privacy-related feedback, enquiries, and complaints. If you have questions about how we handle your personal information, please submit them in writing using the contact details below. We typically acknowledge receipt within seven days and aim to resolve enquiries within 28 days.

Contact Information

For privacy-related enquiries, access requests, or complaints, please contact us at:

Privacy Officer
Quintet Partners Group Pty Ltd
Suite 15 Level 4 88 Pitt Street SYDNEY NSW 2000
Email: info@quintetpartners.com.au
ABN: 87 623 264 808
AFSL: 507614

Quintet Partners acknowledges the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of Country across Australia and recognises their enduring connection to lands, waterways and communities. We pay our respects to all First Nations peoples and honour their Elders - past, present and emerging.